Vacancies and recruitment in IT Services

All jobs at the University, including those in IT Services, can be viewed and applied for through the University’s Jobs web pages. These pages also include information about working at the University and living in Sheffield.

To view all IT Services jobs, visit the University’s Jobs search page, search for all jobs keeping the default search settings, then click on the Department column heading to sort results A-Z by department, and scroll down to IT Services.

Current vacancies

Vacancies listed in chronological order by closing date.

Service Desk Analyst

• Reference: UOS041301
• Grade: 4 - £23,700 to £25,138 per annum (pro-rata) 
• Deadline: 30 June 2024

As part of an established Service Desk team, you will be responsible for providing first-line technical support to university students and staff via our phone line, Self Service portal, live Chat and our face-to-face TechBar service.

Main duties include answering queries, troubleshooting problems, and resolving technical issues related to hardware, software, and general IT services. Documenting support tickets and maintaining accurate records of support interactions for escalating complex issues to the appropriate technical support team. Maintaining current knowledge of university IT policies, procedures, and technologies. You will demonstrate strong customer service and team working skills, have an interest in IT along with superb communication skills.

Learn more and apply for the Service Desk Analyst roleFor any informal questions about this role email - j.leek@sheffield.ac.uk

Senior Teaching Technology Specialist

• Reference: UOS041322
• Grade: 6 - £30,487 to £34,980 per annum (pro-rata) 
• Deadline: 2 July 2024

Join our team as a Senior Teaching Technology Specialist, responsible for deploying, configuring, maintaining, and supporting audio-visual solutions across our campus. You'll play a crucial role in ensuring seamless operations for teaching, meetings, and live events. As part of your responsibilities, you'll deploy, maintain, and support our university's lecture capture solution.

Collaboration with IT support teams will be key to maintaining the highest standards across our teaching and learning facilities. You'll provide technical support for on-campus, online, and blended learning environments, contributing to a dynamic educational experience. Additionally, you'll manage AV equipment assets and deliver technical support for events across all campuses

Learn more and apply for the Senior Teaching Technology Specialist roleFor any informal questions about this role email - a.mcsweeney@sheffield.ac.uk

Senior Developer (Python and AWS)

• Reference: UOS041349
• Grade: 8 - £46,974 to £56,021 per annum (pro-rata) 
• Deadline: 7 July 2024

This is a challenging and rewarding role where you will be part of our growing Student Systems Team within the IT Services department. We are a passionate team of developers specialising in designing and building complex student information systems. We are looking for someone to help us create innovative solutions that streamline critical processes, empower students, and enhance the overall academic experience.

You will have expertise in developing systems using Python and expertise in developing, monitoring, debugging and fault handling of complex integrations between different systems. You will need to have the ability to mentor junior colleagues on development best practice, AWS skills and Python.

Learn more and apply for the Senior Developer (Python and AWS) roleFor any informal questions about this role email - e.m.correia@sheffield.ac.uk

Senior Research Platforms Engineer

• Reference: UOS041375
• Grade: 8 - £46,974 to £56,021 per annum (pro-rata) 
• Deadline: 8 July 2024

We are looking for talented engineers who relish the challenges of providing research computing infrastructure for a massively wide range of user cases, from massively high-performance file systems to large GPU clusters for AI. The use of large-scale computing in research is vital and growing across many fields, from the development of AI models and their application, to 'digital twins' and modelling of highly complex systems, computing is intrinsic to most research.

The Research and Innovation IT team provides the platforms and services that allow our researchers to stay at the forefront of science, engineering, health and other fields. As a Research Platforms Engineer within the Research and Innovation IT team, you will work with an amazing team of bright and engaged people to design, build, develop and look after platforms and services that will support researchers, with your focus being primarily on the infrastructure.

Learn more and apply for the Senior Research Platforms Engineer roleFor any informal questions about this role email - s.cozens@sheffield.ac.uk

Senior IT Support Technician

• Reference: UOS041300
• Grade: 6 - £30,487 to £34,980 per annum (pro-rata) 
• Deadline: 14 July 2024

As Senior IT Support Technician within the IT Asset Support (ITAS) team, you will be responsible for the operational delivery of a customer-focused IT support service, prioritising student and staff experience with the University's IT Services department.

You will be responsible to provide - both in person and remote - second line support resolution for complex customer requests, end user devices, hardware, operating systems, software and cloud-based applications and configuration of network services for Windows and macOS. You will provide the senior escalation point for customers, and you will be responsible for organising operational work and projects, including the prioritisation and delegation of scheduled jobs and activities. You will act as the technical expert, share knowledge, and design and develop plans to improve the skills of colleagues and customers.

Learn more and apply for the Senior IT Support Technician roleFor any informal questions about this role email - m.staley@sheffield.ac.uk

IT Support Manager (IT Asset Support)

• Reference: UOS041350
• Grade: 7 - £37,099 to £45,585 per annum (pro-rata) 
• Deadline: 17 July 2024

We are seeking a multifaceted and experienced IT Support Manager (ITAS) to lead and develop our IT support team. This is an exciting opportunity for a passionate leader to take charge of a team with phenomenal potential and build a culture of excellence within IT Services.

You will lead a dynamic team of IT Specialists; guiding and developing your team to become experts in troubleshooting and resolving complex technical issues related to University-issued devices, software, and applications. You will embed a customer-centric approach in everything you and your team does, and be able to utilise data analytics to identify trends, optimise support processes, and measure the success of your team's initiatives.

Learn more and apply for the IT Support Manager (IT Asset Support) roleFor any informal questions about this role email - m.staley@sheffield.ac.uk

If you have questions about any of our roles, or about working in IT Services at the University of Sheffield, you can send them to our recruitment team - it-services-recruitment@sheffield.ac.uk - or contact the recruiting manager in the job description.