Vacancies and recruitment in IT Services
The latest opportunities in IT Services at the University of Sheffield.
View and apply for all jobs at the University - including those in IT Services - through the University’s jobs web pages. These pages also include further information about working at the University and living in Sheffield.
Current vacancies
Service Desk Analyst
This is a customer-focused IT role within an established Service Desk team. You will be responsible for providing first-line technical support to university students and staff via our phone line, Self Service portal, live Chat and our face-to-face TechBar service. Main duties include answering queries, identifying and solving problems, and resolving technical issues related to hardware, software, and general IT services. You will document support tickets and maintain accurate records of support interactions for progressing complex issues to the appropriate technical support team. You will demonstrate strong customer service and team working skills, have an interest in IT along with superb communication skills.
This is a fantastic opportunity for someone to develop a career in IT at the University, to not only bring skills, experience and engage in opportunities for personal growth and development but also contributing to the development and improvement of a service first culture.
- Job reference number: 2289
- Working pattern: Full time
- Contract type: Permanent
- Grade: 4
- Closing date: 24 March 2026
Find further details and apply for the Service Desk Analyst position
Junior Systems Administrator
We have an exciting opportunity for someone who thrives on providing excellent and creative support to academic staff and students, in the use of learning technologies.
You’ll be part of a team that plays an essential role in maintaining and developing our education products to support day-to-day learning and teaching activities. You’ll provide third-line support for the daily operations of a range of digital products which directly support teaching, learning and the overall student experience.
You will work with colleagues within the Education, Digital Learning Team and many of our suppliers to develop existing and implement new products, with the main focus on support and ease of use.
- Job reference number: 2317
- Working pattern: Full time
- Contract type: Permanent
- Grade: 6
- Closing date: 6 April 2026
Find further details and apply for the Junior Systems Administrator position
From the Director of IT Services
I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.
With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience.
We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development. I look forward to receiving your application.
Chris Willis
Director of IT Services
Contact the recruitment team
If you have questions about any of our roles, or about working in IT Services at the University of Sheffield, you can send them to our recruitment team - it-services-recruitment@sheffield.ac.uk - or contact the recruiting manager in the full job description.
