What you say about us

What you said, and what we did

We continue to seek your feedback so we can improve our service for students. Developments we've made to our service in response to your feedback include:

• At a recent focus group, participants said they would like the option of bookable appointments in addition to ISSAC's drop in service.
  • We have introduced appointment slots that students can book for an online meeting with an adviser through Google calendar.
• Participants also said they would like to receive email summaries of their discussions at ISSAC's drop-in.
  • We now send these as standard.

Practical help

Very friendly and understanding. My doubts were cleared in the most effective manner and I would any day use the services for my future queries.

My questions were answered clearly and with a friendly attitude and with patience.

...was so helpful and informative. Thank you so much for taking good care of your students' queries.

Listening and advice

When I came I had mixed feelings of sadness and anger and I think I spoke emotionally but she handled that quite well and when she was speaking to me she was calm and showed me that she understood my position.

...was very approachable and heard my case in detail and had valuable suggestions to offer. The staff is very polite and friendly.

Answered all questions quickly and easily understandable as well as accurate - friendly. Thank you.

Speed of service/access

My visa got rejected due to some miscommunication and … sorted it out within a few hours. Her colleague helped me book an appointment as well as advised on submitting the visa documentation later on. I am so grateful for their help. A very friendly and supportive group of people.

...helped me with my urgent query immediately. Also, I could find answers to my other questions about my situation. Thank you for your help and support.

Fast response, convenient and very informative communication.

General feedback

I've visited the ISSAC service multiple times for various different enquiries. They are always super helpful, friendly and knowledgeable. Great team. Thank you.

The team has always been super patient and helpful. Thanks a lot!!!!!

Visa applications are very confusing. Thank you for taking the time for helping me.

Video: Isabel’s experience

Find out more about Isabel’s experience of coming to Sheffield as an international student, and using ISSAC’s service.

Give feedback

You can give feedback on using ISSAC’s service too. Provide feedback of your experience here:

International Student Support team - feedback

If you complete the feedback form, you will also have a chance to win a £15 gift voucher in our monthly prize draw!