Estates and Facilities Management service disruptions

Updates on current disruptions affecting Estates and Facilities Management (EFM) services in University buildings, upcoming works which will affect EFM services and recently resolved issues.

This page will only be updated during Helpdesk working hours: Monday to Friday 8am to 4pm

Current Maintenance Issues

We apologise for any inconvenience caused by the service disruptions described below and are working hard to resolve these as soon as possible.

Start Date	Building/area affected	Details
04/12/2025	Student Union	The Goods Lift (Lift 2) in the SU has been temporarily isolated for safety reasons. External contractors are currently addressing the issue, and we will provide updates on this page as soon as more information becomes available.

Start Date	Building/area affected	Details
05/11/2025	Pam Liversidge	The entrance doors (Newcastle Street) are currently faulty. We are aware and our technical services team have been making continued efforts to rectify this.

Upcoming Scheduled Maintenance

Recently Resolved Issues

Start Date	Building/area affected	Details
26/11/2025	Western Bank	One of the boilers at the Energy Centre has experienced a fault, which may result in a temporary loss of heating in the Western Bank area. Contractors have been dispatched and are working to resolve the issue as quickly as possible.

Start Date	Building/area affected	Details
26/11/2025	Western Bank Complex	We have been contacted by Northern Power Grid (NPG) to inform us of urgent and critical maintenance to the Victoria Street Substation overnight which will require the power supply to be completely switched off for 1 hour. This substation provides electrical power to our Western Bank Complex of buildings - the same ones that we include in the Annual Blackout Test - here’s a link to the list of buildings (ignore columns D, E and F - not relevant to today). This is scheduled by NPG for 23:00, but we need to start taking action in advance of this to secure the affected buildings. Please take any action required in your departments to prepare for a loss of power. The Transformer will provide backup power - according to its normal sequencing. We will be closing all affected buildings, including to anyone who usually has out of hours access, at 8pm (20:00) this evening until 08:00 tomorrow. Thursday 27 November. Please ensure all staff and students have vacated the buildings by then. We are working with Room Bookings, Performance Venues and the SU regarding bookings and events due to take place. A notification of works is being prepared and will be issued asap (we just wanted to give you the heads up as early as we could).

Start Date

Building/area affected

Details

26/11/2025

Western Bank Complex

We have been contacted by Northern Power Grid (NPG) to inform us of urgent and critical maintenance to the Victoria Street Substation overnight which will require the power supply to be completely switched off for 1 hour.

This substation provides electrical power to our Western Bank Complex of buildings - the same ones that we include in the Annual Blackout Test - here’s a link to the list of buildings (ignore columns D, E and F - not relevant to today).

This is scheduled by NPG for 23:00, but we need to start taking action in advance of this to secure the affected buildings.

Please take any action required in your departments to prepare for a loss of power. The Transformer will provide backup power - according to its normal sequencing.

We will be closing all affected buildings, including to anyone who usually has out of hours access, at 8pm (20:00) this evening until 08:00 tomorrow. Thursday 27 November. Please ensure all staff and students have vacated the buildings by then.

We are working with Room Bookings, Performance Venues and the SU regarding bookings and events due to take place.

A notification of works is being prepared and will be issued asap (we just wanted to give you the heads up as early as we could).

Start Date	Building/area affected	Details
25/11/2025	Western Bank West Wing (1220) and Western Bank North Wing (1221)	The compressed gas supply is currently off in Western Bank West Wing (1220) and Western Bank North Wing (1221). This is due to a blow out that occurred late yesterday afternoon. Contractors are on site and compressed gas supply is expected to be restored around 10a.m. This will be an interim fix with further remedial works to be undertaken in the near future. Building users will be informed of this by a Notification of Works.

Start Date	Building/area affected	Details
21/11/2025	Student Union	The lift in Bar One has had to be isolated at present awaiting replacement batteries after water damage following the burst mains pipe. We don't have a timescale at moment but we will update you as soon as we have more information.

Start Date	Building/area affected	Details
20/11/2025	Students' Union	Update 10:00 The water supply has been fully restored. The building and all Students' Union and University Services and Outlets except Bar One are open. Bar One will be closed during the day today, but the team are working hard to have it open for the planned event starting at 22:00 this evening. There will be no further updates to this disruption. Update 09:00 Services in the SU building are still affected and a decision has been made to close the building, at least until 10.00. University Staff who are already working in the building this morning and are ok using washrooms and taps from nearby buildings are safe to remain if they choose to. We will provide another update by 10:00 Update 08:00 There is currently flooding around the SU area due to a burst water pipe. Yorkshire Water are on site along with our Technical Services teams. The building is open as usual however some services may be affected. Currently there is no access to washroom facilities or taps, but these can be accessed in the nearby buildings such as the Octagon and Hicks. Please contact us at The EFM Helpdesk if you have any further queries. This is currently a priority for our staff which may result in delays to reactive works today until further notice.

Start Date	Building/area affected	Details
12/11/2025	The Wave	Lift 1 at The Wave is currently out of service until further notice. Please check back on this page for updates.

Start Date	Building/area affected	Details
11/11/2025	The Wave	Lift 3 at The Wave is now back in service.

Start Date	Building/area affected	Details
07/11/2025	Hadfield	The main lift is currently in fault. This has been picked up by our Technical Services team who have allocated to ANSA to resolve as soon as possible.

Estates and Facilities Management