Contact The University
Contact the University
Click the link below to go through the registration steps:
When you received your formal offer to study from the University's Admissions team, you should have also received an email from UniversityAccountSetup@sheffield.ac.uk which invited you to set up and activate your IT account. Once you have activated your account you will have access to your University account in MUSE (My University of Sheffield Environment). From there you will have access to your University email account. If you haven't received this setup email within three days of receiving your offer, please contact UniversityAccountSetup@sheffield.ac.uk
You should always use your @sheffield.ac.uk email account for all university correspondence, as your unique email address would allow us to locate you very quickly in the system to access information we need to answer your enquiry. It also helps us to verify your identity.
After you accept your unconditional offer and your student record is created on 29th August, your ‘application’ is complete and you are no longer with the Admissions Service. To avoid delays, please contact the department directly via SEAS@sheffield.ac.uk and do not use admissions emails such as ‘eastasianstudies-admissions@sheffield.ac.uk’
After 29th August, you should quote your registration number (NOT APPLICATION NUMBER) when contacting the university. Only the admissions service has access to application numbers, academic departments and other on-campus services will need your registration number to verify your identity - your registration number should be 9 digits and start 230xxxxxx. Once registered, the registration number is printed on your Ucard.
Academic Related Enquiries (Or anything if you are not sure who to contact!)
For general enquiries about your degree programmes, modules, timetables, Blackboard, etc, please contact the SEAS student Experience Team (the School of East Asian Studies) directly at seas@sheffield.ac.uk
You are welcome to contact us for anything if you are not sure who to contact. Our Student Experience Team desk is open Monday to Friday, 10am to 4pm. We are in the Blue Corridor on level 4 at Jessop West S3 7RA. The team has 6 staff members:
- Clea Carroll, Student Experience Manager
- Corrie Houton, Senior Student Experience Officer
- Yanning Welch, Student Experience Officer (Postgraduate Focus)
- Susie Tranter, Student Experience Officer
- Pip Burch, Student Experience Assistant
- Claire Furbey, Student Experience Assistant
Registration, Immigration & Fees
Most information students need is available on the university’s website.
New students website: https://www.sheffield.ac.uk/new-students
Before you arrive hub: https://www.sheffield.ac.uk/new-students/before
Welcome & arrival hub: https://www.sheffield.ac.uk/new-students/welcome
Registration pages: https://www.sheffield.ac.uk/new-students/registration
Unfortunately, as an academic department SEAS is not involved in registration process and we don't have access to financial or immigration information, please contact:
- Visit Student Registration and Records Team for contact information
- Visit Student Fees and Funding team for fee related enquiries
- casenquiries@sheffield.ac.uk if your query is about CAS
- studentadmin@sheffield.ac.uk for BRP passport and visa
If you aren’t sure, you could either contact the Student Services Information Desk (SSID) or visit them in person at the Student Union, they will direct you to relevant services for assistance.
The General Data Protection Regulation (GDPR)
Under the 2018 General Data Protection Regulation, University staff cannot release any information about prospective, current or existing students to a third party, including parents/agents, without that student’s permission.
For this reason, please always use your university email when contacting us, quoting your registration number to avoid delay. We will not speak to agents directly, or answer enquiries if we are not able to verify the students identity.
Update Personal Emails on Student Record
Most international students have their agents' emails registered as their ‘personal emails’ on student records. This would prevent valuable information reaching the students at the start of the academic year, causing available delays and sometimes failure to complete registration by deadline. When students graduate, graduation information and transcripts are also delivered to personal email addresses.
Please follow instructions via the link below to check you have the correct personal emails on your record, and change it if necessary: Change your personal details
International scholarships
We offer a generous package of financial support for international students, including undergraduate and postgraduate taught scholarships towards the annual tuition fee. Applications are open for existing offer holders.