Online Registration
Welcome
Students wishing to access help from the Counselling Service, who have not used us in the past, can now register with us on-line. If you prefer, you may still register in person at our main site, 36 Wilkinson Street, by coming in to complete paper versions of our forms.
If you have used our service in the past please do not register using the online facility as we will already have you on our system. Please instead contact us on 0114 222 4134.
If you are not registered as a student with the University of Sheffield, then you will need to contact the Counselling Service at your own institution, or seek guidance from your G.P.
The questions we ask are designed to help us to book an appointment for you. We ask for your telephone number so that we can contact you to book an appointment, and for your email address so we can send you an email if we are unable to speak to you. Please note that some hotmail, yahoo, gmail accounts etc. believe our messages to be junk or spam, so please check your junk or spam folders for emails from us. Some of the questions are designed to help you to think about what you would like help with- and for us to think about how best we could help you- and others provide us with anonymous data for our audit and evaluation processes.
The University Counselling Service is not an emergency service. If you require help immediately please contact your G.P., your local Hospital's Accident & Emergency Department or call 999.
How to Register Online
- Log onto a computer on campus, or connect via VPN if off campus, to access our online registration facility. Click here to find out how to set up a VPN connection.
- Read our Confidentiality, Record Keeping and Data Protection Policy. You will be asked to confirm that you have read and accepted this before you will be allowed to submit your form. The policy is not accessible from within the online registration facility. To read this policy click here.
- Complete all questions marked * in order for your registration to be processed by us. It This will take you approximately 20 minutes to complete.
WARNING: Please note that due to a technical error, the online registration system will time out of each section after 20 minutes and the section's data will be lost.
What happens after I have registered?
- Reception staff will contact you (usually within 2 working days of you completing the online registration process) to let you know your registration has been processed.
- During busy periods this is likely to be via text message - please respond to our contact promptly. At other times we may call you. If we are unable to speak to you directly we may leave you a voice mail message, text message or send you an email asking you to contact us. If you do not reply to our contact we will assume you no longer wish to use our service.
- Please feel free to contact us after 2 working days if you have not heard from us, by calling 0114 222 4134.
- Once you have an assessment appointment booked you will be emailed - to the address you provide when registering - with a link to complete a clinical evaluation questionnaire (CORE).
- Ensure you complete this evaluation questionnaire prior to your assessment appointment to help your counsellor further understand the difficulties you are experiencing.
Click here to register securely online with the University Counselling Service