Complaints and appeals
Where difficulties arise it is important to seek to address these as early as possible. Many difficulties can be resolved at an early stage by talking informally with the individual(s) most concerned with the issue at a local level. Briefly, students should initially raise any complaints with their supervisor. If they cannot be resolved, they must report the complaint to the Postgraduate Tutor or the Head of Department initially, and, if appropriate, the Faculty. The department must ensure that complaints procedures are operational and effective. However, as noted above, it is the responsibility of students to ensure that any problems are raised at the appropriate level and at the earliest opportunity. Students can also seek advice from the Student Advice Centre or from Research & Innovation Services at this stage.
In the event that such difficulties cannot be resolved informally, the University has formal procedures for students to make complaints, whether about the delivery and quality of services received (i.e. non-academic matters), or about the delivery or quality of research supervision or any other matters relating to the programme of study.
Details of the procedures are contained in the Students' Charter, copies of which are available from the Student Advice Centre and from the Student Services Information Desk.
Research & Innovation Services can provide impartial advice to students and to departments on procedural matters relating to the complaints process.
As well as the complaints procedure there is also a procedure for complaints about personal harassment.
Academic appeals regulations
Under these regulations, a student may apply for a recommended examination result to be re-considered in the light of new evidence. General Regulations and procedures for Academic Appeals can be found at: Academic Appeals procedures