CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.


Problem is happening now	At risk period or scheduled maintenance	Everything working now

Status	Date / Time		Service Affected	Incident details
Status	Start	End	Service Affected	Incident details
	Fri 28th June 19:00	Fri 28th June 20:00	Telephone services maintenance (Campus wide)	Due to an essential upgrade, all telephone services (mobiles excluded) will be unavailable during this maintenance period - CiCS apologise for the disruption to service and any inconvenience caused.
	Wed 19th June 19:00	Wed 19th June 21:00	myEcho service maintenance	The myEcho service be unavailable due to essential maintenance - CiCS apologise for the disruption to service and any inconvenience caused.
	Thu 13th June 10:58	Unknown	cPanel Log In Issues	Update 18th June The issue with signing into cPanel via MUSE remains. Previously the cPanel channel in MUSE would store cPanel account credentials, and then sign the user directly into the cPanel service without prompting them to log in again. This single sign on functionality is currently not working and users are prompted to sign in again. To login to a cPanel account you will now need the username and password for that account - if these are unknown then the account holder should contact CiCS Helpdesk and ask for them to be reset. cPanel can be accessed directly outside MUSE from this link
	Mon 17th June 12:44	Mon 17th June 13:00	Ogston Server	Ogston server is back in service. CiCS apologise for any inconvenience.
	Thu 13th June 16:13	Tue 18th June 09:46	Asset Bank	The issue with some users being unable to log into Asset Bank has been resolved. All users should now be able to log in correctly. CiCS apologise for any inconvenience caused.

This information was retrieved on Wednesday 19th June 2013 at 21:24.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.